Support

On our servers, under your game account, so it survives a new phone. The account is created automatically the first time you play. On a phone it stays with that device; in the browser it stays with the browser you played in.

Yes. In the game, open Settings → Save your progress and link an email address; you get a one-time code to confirm it. On the other device or browser, sign in with the same email address and your garden opens there.

Yes, as long as you use the same browser and do not clear its site data. Clearing it, or using a private window, starts a fresh game in that browser. Link an email address to keep your garden safe either way.

Close and reopen the game first; purchases are confirmed by our server and usually appear within a minute. If it is still missing, send us the form below with the topic "Purchases and payments" and your Player ID (Settings → Player ID → Copy).

On iPhone or iPad, request it from Apple at reportaproblem.apple.com. On Android, request it through Google Play. For a purchase made in the browser, use the link in your purchase receipt email or contact us with the form below.

When the game asks, tap Yes and then allow notifications in your browser's prompt. They then arrive even when the tab is closed. If you blocked them earlier, allow them again in your browser's site settings for pocketsprouts.app.

On iPhone and iPad (iOS 16.4 or later), open pocketsprouts.app/play in Safari, tap Share → Add to Home Screen, and open the game from the new icon. Notifications can be turned on from there.

In the game: Settings → Delete account, then tap again to confirm. Without the game: send the form below with the topic "Delete my account" and the email address you linked or your Player ID. See the Privacy Policy for what is removed.